Privacy Policy
Last updated: January 2025
At Get 'Er Fed, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("App") and website ("Website"). Please read this policy carefully.
1. Information We Collect
1.1 Information You Provide
We collect information you provide directly to us, including:
- Account Information: When you create an account using Apple Sign-In or Google Sign-In, we receive your name and email address from these providers.
- Profile Information: Your phone number and any saved delivery addresses.
- Order Information: Details of the orders you place, including items ordered, restaurants, delivery addresses, and special instructions.
- Payment Information: Payment card details are processed securely by our payment providers (Stripe) and are not stored on our servers.
- Communications: Any messages or correspondence you send to us or to restaurants through our platform.
1.2 Information Collected Automatically
When you use our App or Website, we automatically collect:
- Device Information: Device type, operating system, unique device identifiers.
- Location Information: With your permission, we collect precise location data to show nearby restaurants and enable delivery tracking.
- Usage Information: How you interact with our App, including pages viewed, features used, and time spent.
- Log Data: IP address, browser type, access times, and referring URLs.
1.3 Information from Third Parties
We may receive information from:
- Authentication providers (Apple, Google) when you sign in
- Payment processors regarding transaction status
- Analytics providers to help us understand app usage
2. How We Use Your Information
We use the information we collect to:
- Provide Our Services: Process orders, facilitate deliveries, and enable communication with restaurants.
- Manage Your Account: Create and maintain your account, authenticate your identity, and save your preferences.
- Process Payments: Process payment transactions and send receipts.
- Send Communications: Send order confirmations, status updates, and important service announcements.
- Improve Our Services: Analyse usage patterns, troubleshoot issues, and develop new features.
- Personalisation: Show you relevant restaurants and offers based on your location and order history.
- Customer Support: Respond to your enquiries and resolve issues.
- Legal Compliance: Comply with legal obligations and enforce our terms.
3. How We Share Your Information
We may share your information with:
3.1 Restaurant Partners
When you place an order, we share necessary information with the restaurant, including:
- Your name and contact details
- Order details and special instructions
- Delivery address (for delivery orders)
3.2 Delivery Personnel
For delivery orders, we share your name, delivery address, and phone number with delivery personnel.
3.3 Service Providers
We work with third-party companies that help us operate our services:
- Firebase (Google): Authentication, database, and hosting services
- Stripe: Payment processing
- Email Service Providers: Sending transactional emails
- Analytics Providers: Understanding app usage
3.4 Legal Requirements
We may disclose your information if required by law, legal process, or government request, or to protect our rights, privacy, safety, or property.
3.5 Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Retention
We retain your information for as long as:
- Your account is active
- Needed to provide you services
- Required by law or for legitimate business purposes
Order history is retained for a minimum of 6 years for tax and legal compliance purposes. You can request deletion of your account at any time, and we will delete or anonymise your personal data, except where retention is required by law.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal data, including:
- Encryption of data in transit and at rest
- Secure authentication mechanisms
- Regular security assessments
- Access controls limiting who can access your data
However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
6. Your Rights
Under UK GDPR and data protection laws, you have the right to:
- Access: Request a copy of the personal data we hold about you
- Rectification: Request correction of inaccurate personal data
- Erasure: Request deletion of your personal data
- Restriction: Request restriction of processing of your personal data
- Portability: Request transfer of your personal data to another service
- Objection: Object to processing of your personal data
- Withdraw Consent: Where processing is based on consent, withdraw that consent at any time
To exercise these rights, please contact us at privacy@geterfed.com.
7. Location Data
We collect location data to:
- Show restaurants near you
- Calculate delivery distances and fees
- Enable real-time delivery tracking
You can control location permissions through your device settings. Disabling location may limit certain features of the App.
8. Push Notifications
We may send push notifications about:
- Order status updates
- Promotional offers (with your consent)
- Important service announcements
You can manage notification preferences in your device settings or within the App.
9. Cookies and Similar Technologies
Our Website uses cookies and similar technologies to:
- Remember your preferences
- Analyse website traffic
- Improve user experience
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
10. Children's Privacy
Our services are not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn we have collected such information, we will delete it promptly.
11. International Data Transfers
Your information may be transferred to and processed in countries outside the UK. Where this occurs, we ensure appropriate safeguards are in place to protect your data, including:
- Transfers to countries with adequate data protection laws
- Standard contractual clauses approved by relevant authorities
- Other legally approved transfer mechanisms
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Posting the new policy on our Website
- Updating the "Last updated" date
- Sending an email notification for significant changes
Continued use of our services after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
14. Complaints
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):