Terms of Service

Last updated: January 2025

Welcome to Get 'Er Fed! These Terms of Service ("Terms") govern your use of the Get 'Er Fed mobile application ("App") and website ("Website"), operated by Get 'Er Fed ("we", "us", or "our"). By using our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing or using Get 'Er Fed, you agree to these Terms of Service and our Privacy Policy. If you do not agree to these Terms, please do not use our services.

2. Description of Service

Get 'Er Fed is a food delivery platform that connects customers with local restaurants in Northern Ireland. We provide:

• A mobile application for customers to browse menus, place orders, and track deliveries
• A dashboard for restaurant partners to manage their menus, receive orders, and track sales
• Delivery coordination services

3. User Accounts

3.1 Account Creation

To use certain features of our service, you must create an account. You can sign up using Apple Sign-In or Google Sign-In. You agree to:

• Provide accurate and complete information
• Maintain the security of your account credentials
• Promptly update your information if it changes
• Accept responsibility for all activities that occur under your account

3.2 Account Eligibility

You must be at least 18 years old to create an account and use our services. By creating an account, you represent that you meet this age requirement.

4. Ordering and Payment

4.1 Placing Orders

When you place an order through Get 'Er Fed:

• You are making an offer to purchase food from the selected restaurant
• The order is subject to acceptance by the restaurant
• Restaurants may reject orders for various reasons, including being too busy or items being unavailable
• All prices displayed include VAT where applicable

4.2 Payment

Payment is processed securely through our payment providers. By placing an order, you authorise us to charge your selected payment method for the total order amount, including:

• Food and beverage items
• Delivery fees (where applicable)
• Service charges (where applicable)

4.3 Cancellations and Refunds

Order cancellations are only permitted before the restaurant begins preparing your order. Refund policies vary:

• Orders cancelled before preparation: Full refund
• Orders cancelled during preparation: Partial or no refund at restaurant's discretion
• Issues with delivered orders: Contact us within 24 hours for resolution

5. Delivery

Delivery times are estimates and may vary based on restaurant preparation time, distance, traffic, and other factors. We are not responsible for delays outside our control.

5.1 Delivery Address

You must provide an accurate delivery address. If delivery cannot be completed due to an incorrect address or if no one is available to receive the order, we may not be able to offer a refund.

5.2 Collection Orders

For collection orders, you must collect your order within a reasonable time of the estimated collection time. Uncollected orders may be disposed of and no refund will be provided.

6. Restaurant Partners

6.1 Restaurant Obligations

Restaurant partners using Get 'Er Fed agree to:

• Maintain accurate menu information and pricing
• Comply with all food safety and hygiene regulations
• Prepare orders promptly and to a high standard
• Maintain appropriate business licences and insurance
• Pay subscription fees as agreed

6.2 Restaurant Fees

Restaurant partners pay a monthly subscription fee to use our platform. Current pricing is available on our website and may be updated from time to time with notice.

7. User Conduct

You agree not to:

• Use our services for any unlawful purpose
• Provide false information to us or restaurants
• Harass, abuse, or threaten restaurant staff or delivery personnel
• Attempt to gain unauthorised access to our systems
• Interfere with or disrupt our services
• Use automated systems or bots to access our services
• Engage in fraudulent activity, including payment fraud or false refund claims

8. Intellectual Property

All content on Get 'Er Fed, including logos, text, graphics, and software, is owned by us or our licensors and is protected by intellectual property laws. You may not copy, modify, or distribute our content without permission.

9. Allergens and Dietary Requirements

Allergen information is provided by restaurants and displayed in our App. While we make reasonable efforts to ensure accuracy:

• We cannot guarantee that allergen information is complete or accurate
• Cross-contamination may occur in restaurant kitchens
• If you have severe allergies, please contact the restaurant directly before ordering
• You are responsible for reviewing allergen information before placing orders

10. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for the quality, safety, or legality of food provided by restaurants
• We are not responsible for any illness or injury caused by food consumed
• Our total liability to you shall not exceed the amount you paid for the relevant order
• We are not liable for indirect, incidental, or consequential damages

11. Indemnification

You agree to indemnify and hold harmless Get 'Er Fed, its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of our services or violation of these Terms.

12. Modifications to Terms

We may update these Terms from time to time. We will notify you of material changes by posting the new Terms on our website and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the new Terms.

13. Termination

We may suspend or terminate your account at any time for violation of these Terms or for any other reason at our discretion. You may also delete your account at any time through the App settings.

14. Governing Law

These Terms are governed by the laws of Northern Ireland and the United Kingdom. Any disputes shall be subject to the exclusive jurisdiction of the courts of Northern Ireland.

15. Contact Us

If you have any questions about these Terms of Service, please contact us at:

• Email: legal@geterfed.com
• General enquiries: hello@geterfed.com